Welcome! View former Sterling/Argent products and contact info here. To return to our homepage, click here.

You are leaving Umpqua Bank's website.

By accessing the noted link you will be leaving Umpqua Bank's website. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Umpqua's website. We encourage you to read the privacy and security polices of the site you are entering, which may be different than those of Umpqua.

Thank you for your interest in Business Net Banking.

Umpqua Bank is pleased to announce our new and improved Online Banking service: Business Online Banking will be launching to all customers on Tuesday, September 4, 2012. This enhanced system offers improved usability, new features and expanded functionality.

Customers on Business Net Banking will be transitioning to the new Business Online Banking service after the close of business on Friday, October 19, 2012. As a result, Business Net Banking registration will be unavailable after August 24, 2012 .

Questions? Contact your local Umpqua Bank store or call Customer Care at 800-650-7141, Monday through Friday, 6:00 a.m. to 8:00 p.m. PT and Saturday and Sunday, 8:00 a.m. to 5:00 p.m. PT. You may also e-mail us at customer.care@bankwithsterling.com.

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Important Notice for Former Net Banking Users

No enrollment is necessary unless you have received notice otherwise. If you need assistance signing onto Umpqua Business Online Banking please contact Customer Care at 800-650-7141 or click on the related link below.

Getting Started on Business Online Banking

View all our online resources regarding the transition from Net Banking to Business Online Banking at
www.bankwithsterling.com/businessonlinebanking

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How to reach us, whenever you need us.

General Information

Corporate Headquarters

Umpqua Bank
P.O. Box 1820
Roseburg, OR 97470

Customer Care

800-650-7141
Monday - Friday, 6:00 a.m. - 8:00 p.m. PT
Saturday - Sunday, 8:00 a.m. - 5:00 p.m. PT
Closed on 4th of July, Thanksgiving Day, Christmas Day and New Year's Day.
For general account information.

Umpqua Anytime Line 24-Hour Automated Banking

888-678-7800

Online Banking and Bill Pay Questions

800-650-7141
Monday - Friday, 6:00 a.m. - 8:00 p.m. PT
Saturday - Sunday, 8:00 a.m. - 5:00 p.m. PT
Closed on 4th of July, Thanksgiving Day, Christmas Day and New Year's Day.
To reset your password or for problems viewing your account online, and for Bill Pay or Online Banking questions.

Report Lost or Stolen Cards

Business Umpqua Credit Card: 866-777-9013

Umpqua Loan by Phone

888-702-7759

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Personal Banking

Customer Care

800-650-7141
Monday - Friday, 6:00 a.m. - 8:00 p.m. PT
Saturday - Sunday, 8:00 a.m. - 5:00 p.m. PT
Closed on 4th of July, Thanksgiving Day, Christmas Day and New Year's Day.
For general account information.

Consumer Loan Servicing

800-650-7141
For questions concerning your existing Consumer loan or automatic payment service.

Mortgage Loan Servicing

800-650-7141
For questions concerning your existing mortgage loan payment service.

Umpqua Home Lending

888-671-1113
For questions about residential mortgage lending.

International Banking

877-846-0029

Private Banking

800-379-2881

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Business Banking

Customer Care

800-650-7141
Monday - Friday, 6:00 a.m. - 8:00 p.m. PT
Saturday - Sunday, 8:00 a.m. - 5:00 p.m. PT
Closed on 4th of July, Thanksgiving Day, Christmas Day and New Year's Day.
For general account information.

Merchant Services

866-724-2606

Treasury Management

866-339-6847

International Banking

877-846-0029

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Email

Customer Care

This e-mail address is not secure, so please do not include any confidential information in your messages sent to this address: customercare@umpquabank.com. To send a secure and confidential e-mail, please click here.

Fraudulent E-mail Concerns

Umpqua Bank does not request personal information via e-mail or pop-up windows. If you receive a suspicious e-mail claiming to be from Umpqua Bank, or if you have inadvertently given out your personal information, please contact your local store.

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